The State Road and Tollway Authority (SRTA) has announced a new-and-improved customer service experience, including a refreshed and user-friendly Peach Pass website and mobile app.
Beginning December 17, 2024 Peach Pass customers can expect an upgraded experience making it easier to manage accounts, access pertinent information, and find quicker answers to frequently asked questions. During the five days leading up to system launch, access to information about Peach Pass accounts will not be available.
he launch of these improved customer experiences requires the migration of all existing Peach Pass accounts and transponders to the new system. Here is important information that customers need to know:
- Peach Pass customers should ensure their form of payment is up to date by Dec. 11. Customers can log into their account on mypeachpass.com or their current Peach Pass GO mobile app or call Peach Pass customer service at 1-855-PCH-PASS (724-7277).
- From close-of-business Dec, 12 through close-of-business Dec. 16, SRTA’s customers will not be able to access the website or mobile app, and customer service agents will not be able to access any Peach Pass account information.
- From close-of-business Dec. 12 through close-of-business Dec. 16, Peach Pass Plus parking at Atlanta Hartsfield Jackson International Airport will be temporarily suspended. Customers will still be able to access the West Deck, however they will need to remit payment by other methods directly to the airport.
- Toll transaction processing may be delayed for an additional one to two weeks.
- Toll violation notice processing will be delayed. Toll violations occurring before Dec. 17, will be processed once the new system is fully operational. To avoid unnecessary stress, fines, or fees, sign up for a valid Peach Pass account by Dec. 11.
- The new Peach Pass Go! Mobile App will be used for account services only and will no longer offer the non-toll-mode declaration option for carpoolers on the I-85 Express Lanes. The new Peach Pass Verify app is currently available in Apple App and Google Play stores and customers can begin using this new, convenient way to ride toll-free on the I-85 Express Lanes for vehicles with three or more passengers. As of Dec. 2, the Peach Pass Verify app will become the only way for Peach Pass carpools to register for toll-free trips.
- On or after Dec. 17, customers should delete the Peach Pass Go! 2.0 mobile app and download the new Peach Pass Go! Mobile app.
Customers are encouraged to log into their account and make sure their contact information is up to date. For more information about what’s coming, and to learn more about the new Peach Pass Verify Mobile App available now, visit www.PeachPass.com.